Glamia care
Refund & Cancellation Policy
Eligible undispatched orders can be cancelled. For settled payments, Glamia records a verified original-payment refund case and restores purchased store credits separately. Customer orders show queued, processing, confirmed or needs-review progress. Damaged, defective, or not-as-described items should be reported to customer service within 7 days of receipt. Refunds following physical returns require approval and courier collection or warehouse receipt. Provider confirmation does not mean the bank has posted the funds; bank posting time varies.
Refund & Cancellation Policy
Eligible undispatched orders can be cancelled. For settled payments, Glamia records a verified original-payment refund case and restores purchased store credits separately. Customer orders show queued, processing, confirmed or needs-review progress. Damaged, defective, or not-as-described items should be reported to customer service within 7 days of receipt. Refunds following physical returns require approval and courier collection or warehouse receipt. Provider confirmation does not mean the bank has posted the funds; bank posting time varies.
Contact Glamia support for help with an order or a policy request.